Privacy Policy — Floors to Your Door LLC

Effective Date: May 26, 2026
Last Updated: May 26, 2026

Floors to Your Door LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us, including:

  • Name
  • Phone number
  • Email address
  • Home address
  • Photos of your property (when submitted through our estimate forms)

We may also automatically collect certain information when you visit our website, including your IP address, browser type, and pages visited.

How We Use Your Information

We use your information to:

  • Respond to your inquiries and service requests
  • Provide flooring estimates and schedule in-home consultations
  • Send appointment reminders and project updates via SMS and email
  • Communicate about our services, promotions, and special offers
  • Improve our website and customer experience

SMS/Text Messaging

By submitting your phone number through our website forms, you consent to receive SMS text messages from Floors to Your Door LLC related to your inquiry, appointment reminders, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

We do not sell, rent, or share your phone number with third parties for marketing purposes.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small files stored on your device. You can control cookie settings through your browser preferences. We may also use third-party analytics tools such as Facebook Pixel to measure advertising effectiveness.

How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

We use third-party platforms to manage customer communications and scheduling. These platforms are bound by their own privacy policies and are contractually obligated to protect your information.

Your Rights

You may:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications at any time

Contact Us

If you have questions about this Privacy Policy, contact us at:

Floors to Your Door LLC
37 Vineyard Way, Morgantown, WV 26508
Phone: (304) 322-5200
Email: [email protected]

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.